visioncc

I'm a passionate boardroom advisor on customer care strategy. Now, proudly working as a Manager Customer Care at de Bijenkorf! Since 1993 I've been working in the contactcenter branche on several senior positions. Within de Bijenkorf (Luxury Departmentstore) KPN (telecom and internet provider) and SNT(contactcenter) My Passion Customer Care and engagement. It hurts me to see that today many companies still don't realize the importance of a good customer relationship, have no idea of the power of modern social media and have no customer-centric approach. Nowadays it is important to let the customer participate in your business. Cooperate with them and add value to your services.