Joseph A. Michelli, Ph.D.

Joseph Michelli, PhD, CSP, is an internationally sought-after speaker, consultant, and New York Times No 1 best-selling author. His latest book, Driven to Delight, was released in December 2015. His other titles include The Starbucks Experience, The Zappos Experience, The New Gold Standard (about The Ritz-Carlton Hotel Company), Prescription for Excellence (about UCLA Health System), and Leading the Starbucks Way. For additional information about Dr. Michelli, please go to www.josephmichelli.com.